Privacy Policy

1Scope of This Policy

This policy applies to information processed by Shenzhen Bright Glassware Co., Ltd. in connection with business inquiries, product sourcing, customization projects, quotations, sampling, quality discussions, order coordination, and after-sales communication.

It does not govern the independent privacy practices of third-party websites, platforms, payment providers, logistics companies, or social networks that may be linked from this website.

2Information We Collect

Information you provide directly

When you contact us or submit an inquiry, we may receive information such as:

• Name, business email address, phone number, and WhatsApp contact details
• Company or brand name, job role, country, and business location
• Product interests, project requirements, estimated quantities, target market, and customization requests
• Files or materials you voluntarily send to us, such as drawings, artwork, packaging references, specifications, or product photos
• Correspondence relating to quotations, samples, production, quality control, shipping, or after-sales matters

Information collected automatically

When you use our website, our hosting, security, analytics, or similar technical services may process device and usage information such as IP address, browser type, operating system, referring page, pages visited, approximate location, and timestamps.

3How We Use Information

We may use personal information to:

• Respond to inquiries and recommend suitable glass packaging products or solutions
• Prepare quotations, samples, technical confirmations, and custom packaging proposals
• Coordinate molds, decoration, lids, pumps, sprayers, droppers, labels, boxes, and other accessories
• Manage orders, inspection, export packing, shipping, and after-sales communication
• Maintain customer and supplier records and improve our service process
• Protect the website against fraud, spam, misuse, or security threats
• Comply with applicable legal, tax, customs, accounting, and regulatory obligations

4Cookies & Analytics

Our website may use cookies or similar technologies that are necessary for website operation, security, language preferences, performance measurement, or analytics.

Some browsers allow you to block or delete cookies. Disabling certain cookies may affect parts of the website or the way some functions operate.

5How We Share Information

We do not sell personal information. We may share relevant information only when reasonably necessary with:

• Authorized employees and team members involved in your project
• Manufacturing, decoration, accessory, packaging, quality-control, logistics, or other service partners when needed to fulfill your request
• Website hosting, email, security, cloud, or IT service providers
• Professional advisers, government authorities, customs authorities, or regulators when required by law or legitimate legal process
• A successor entity in connection with a merger, restructuring, acquisition, or transfer of business assets, subject to applicable law

Where practical, we limit shared information to what is necessary for the relevant business purpose.

6International Data Transfers

Bright Glassware serves customers internationally. Your information may therefore be processed in China or in other countries where our service providers or business partners operate.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

7Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer communication, project follow-up, repeat-order support, accounting, legal compliance, dispute resolution, and record keeping.

Retention periods may vary depending on the type of information, whether a commercial relationship exists, and applicable legal requirements.

8Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, or internet transmission can be guaranteed to be completely secure. Please avoid sending highly sensitive personal information unless it is genuinely necessary for the business purpose.

9Your Privacy Rights

Depending on where you live and the law that applies, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request a portable copy of certain information where applicable
• Lodge a complaint with an applicable data-protection authority

We may need to verify your identity before acting on a request. Some rights may be limited where we have legal, contractual, accounting, fraud-prevention, or other legitimate reasons to retain information.

10Children's Privacy

This website is intended for business customers and is not directed to children. We do not knowingly seek to collect personal information from children through our B2B inquiry process.

11Third-Party Links

Our website may contain links to YouTube, social-media platforms, exhibitions, logistics providers, or other third-party websites. We are not responsible for the privacy practices or content of those external services.

12Updates to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices, technology, or applicable requirements. The latest version will be posted on this page with an updated effective date.

13Contact Us

For privacy questions, requests, or concerns relating to personal information, please contact us: