Frequently Asked Questions

Bright Glassware supplies the container and can provide its dimensions, but the current website does not publish a wick chart or guarantee one wick size for each jar. Wick choice depends on the internal diameter, wax type, fragrance load, dye, wick material, and desired burn time. Use the jar drawing to select starting candidates, then perform repeated burn tests with the actual formula. Any wick recommendation should be treated as a test starting point, not as final approval for a finished candle.

Start with the planned wax fill, burn format, label area, lid, box, and desired shelf presence. Bright Glassware’s candle listings show multiple ounce and millilitre options and also offer customized sizes, so the outside dimensions should be reviewed together with usable internal volume. A wider jar may support a different wick arrangement from a tall narrow jar, while a heavy or unusually shaped vessel may change packing cost. Request the drawing and sample, then confirm the actual wax fill and burn test rather than choosing only by the advertised capacity name.

No general website statement should be used to treat every glass jar as suitable for burning a candle. Bright Glassware sells dedicated candle jars and highlights heat-resistant high-borosilicate options, but the finished candle is a system involving the vessel, wax, fragrance load, wick, fill level, and burn conditions. Select a model intended for candle use and run your own controlled burn testing before launch. Decorative appearance alone, or the fact that a container is made of glass, is not enough to approve it for a candle program.

Bright Glassware product pages refer to tests or standards including FDA, California Proposition 65, and LFGB, and the quality page references ISO 9001:2008 certification history. These statements should not be interpreted as proof that every model, decoration, lid, or finished set already has every report required in every market. Tell the team the product use and destination before ordering, then request the exact report, material declaration, or testing support needed for that SKU. New coatings, glazes, inks, or components may require separate verification.

Bright Glassware emphasizes safe export packing, but the public site does not publish a complete damage-claim procedure. When a shipment arrives, inspect the cartons and products promptly. Keep the outer cartons, labels, packing condition, photos, video, quantities, and model numbers for any damaged or incorrect items, then notify the sales contact within the time stated in the order contract. The remedy should follow the signed quotation, proforma invoice, shipping terms, and evidence rather than a general website statement.

Bright Glassware’s current product pages publish sea freight, air freight, express delivery, and shipment through the buyer’s appointed forwarder as available routes. A packaging-box page also lists common trade terms such as EXW, FOB, CFR, CIF, DDU, and DDP. Rail transport is not presented as a standard promise on the current site, so it should be checked with the forwarder for the destination and route. The best method depends on volume, weight, urgency, customs arrangements, and the risk of sending fragile decorated goods.

Bright Glassware’s product and quality pages show several packing routes, including protective bags, inner boxes, outer cartons, gift boxes, window boxes, shrink packing, and foam protection. The final method should match the container weight, surface finish, components, box structure, shipment method, and destination. Decorated glass, heavy lids, and gift sets may require different separators or inserts from plain bulk containers. Before shipment, confirm carton quantity, carton marks, pallet requirements, and whether the retail box is also expected to perform as transport protection.

The current Bright Glassware website does not publish a standard third-party inspection program. When an independent check by a nominated company is required, include it at quotation stage rather than arranging it after production is complete. The order should state the inspection agency, sampling plan, acceptance criteria, booking responsibility, cost, and the point at which the goods may be released. Bright Glassware already describes internal quality control and pre-packing checks; an external inspection would be an additional project requirement.

Pressed and blown glass is produced through heated molding, annealing, and secondary processing, so small variations can occur between pieces and batches. Bright Glassware’s site describes both machine-pressed and machine-blown production but does not publish one numerical tolerance table for every model. For a controlled project, use the technical drawing and approved sample to define critical dimensions, bottle opening, capacity, decoration position, and acceptable appearance. Features that affect filling equipment, pumps, lids, or automatic packing should be identified as critical before production.

Bright Glassware’s quality-control page describes an in-house sequence that includes melting, molding, machine pressing or blowing, baking, annealing, quality control, and packing. The site also states that items are checked before packing and lists machinery for printing, electroplating, grinding, and other processes. For a specific order, the inspection points should be tied to the product: dimensions and opening, appearance, decoration position, component fit, packing, and approved sample. The current site also references ISO 9001:2008 certification history, but buyers should request the latest applicable document when needed.

A packaging project may need more than one sample stage. Bright Glassware’s website clearly distinguishes ordinary quality-check samples from customized samples, and its product pages publish sample lead-time examples. For practical approval, buyers may first review an undecorated existing model, then a component-matched set, and finally a decorated sample with the chosen logo, color, lid, pump, or box. Not every project needs all three stages, but the purpose of each sample should be written into the order so that appearance and functional fit are not confused.

Bright Glassware’s public website does not currently publish a standard NDA, exclusivity, or mold-ownership policy. These points should therefore be agreed before design files or tooling payments are released. The written agreement should identify who owns the drawings and mold, whether the design is exclusive, how long tooling is stored, who pays for repair or replacement, and whether samples may be displayed. Treat these terms as part of the commercial contract rather than assuming that every custom project follows the same rule.