Frequently Asked Questions

Inspect cartons and products promptly after delivery. If anything is damaged, missing or incorrect, keep the outer cartons, labels and packing materials, and record clear photos or video, quantities and model numbers. Contact the sales team as soon as possible and follow the claim timing and remedy stated in the signed quotation, proforma invoice or order terms. Complete evidence helps the issue be reviewed and resolved more efficiently.

Yes. Shipping can be coordinated by sea, air, rail or express depending on destination, order volume, urgency and product type. Samples are commonly sent by express or air, while larger bulk orders are usually planned around sea or consolidated freight. Because glass packaging is heavy and fragile, choose the route together with carton dimensions, gross weight and pallet or container planning. You can also use your own freight forwarder.

Export packing is selected according to product shape, weight, finish, accessories and shipping method. Common protection includes partitions, molded trays, inner bags or wraps, cartons, corner protection, pallet wrapping and extra separation for decorated surfaces.

Heavy, shaped or protruding products need different protection from simple round containers. Final packing should be approved with the actual product and component set rather than copied from another model.

Yes. Third-party inspection can be arranged when required. Include the requirement at quotation stage so the inspection agency, sampling plan, acceptance criteria, booking responsibility, cost and release point can be agreed before production is completed. The external inspection should be coordinated with the internal quality-control process and shipping schedule rather than added at the last minute.

Small dimensional and visual differences can occur because pressed and blown glass is produced through heated molding, annealing and secondary processing. For projects with critical fit or appearance requirements, use the technical drawing and approved sample to define key dimensions, opening, capacity, decoration position and acceptable appearance. Identify any dimensions that affect filling equipment, pumps, lids or automatic packing before production so they can receive additional control.

Quality control should follow the agreed specification and approved sample. Typical checks can include dimensions, capacity, visible glass defects, color or coating consistency, logo position, closure or lid fit, component assembly and packing condition. Functional products may also require pump, leakage, diffuser-component or candle-vessel checks. If you require a specific AQL, third-party inspection or documentation standard, include it in the order requirements before production.

Sample type depends on what needs to be approved. A standard sample is useful for checking shape, capacity and general quality; a decorated sample is better for color, printing, coating or logo placement; and a component-matched sample helps verify pumps, caps, lids, stoppers or reeds. Custom-mold projects normally require trial samples from the new tooling. Tell us what you need to evaluate so the appropriate sample route, cost and lead time can be confirmed.

NDA, exclusivity and mold-ownership terms should be agreed before custom development begins. For projects involving proprietary drawings or tooling, the written agreement should state who owns the design and mold, whether the design is exclusive, how tooling is stored, who is responsible for repair or replacement, and whether samples may be displayed. These points should be confirmed as part of the commercial agreement rather than assumed to follow one standard rule.

Vector artwork is preferred for logos and printed graphics because it can be scaled without losing edge quality. AI, EPS or editable PDF files are the most practical starting formats; high-resolution PSD files can also be reviewed when vector artwork is unavailable. Include the intended logo size, color references and placement where possible. For boxes, labels or multi-color decoration, also provide the latest artwork and brand guidelines, then approve the final layout or sample before production.

Yes. Retail boxes and inserts can be developed around the finished container and its components. For perfume packaging, the box should be dimensioned from the assembled bottle with pump, collar and cap—not the empty glass alone.

Share the approved product sample or finished dimensions, required presentation, insert style, print artwork and shipping requirements so the secondary packaging can be fitted correctly.

Yes. Existing bottles can often be differentiated without a new glass mold through color coating, frosting, printing, hot stamping, labels, electroplating, engraving, cap changes and custom retail packaging.

A custom mold is more relevant when the required silhouette, dimensions, opening or structural features cannot be achieved with an existing bottle. Compare both routes after the target quantity, timeline and design requirements are defined.

For a new custom bottle or jar, begin with the intended use, capacity, approximate dimensions, closure system, target quantity and reference style. The development process normally moves through feasibility review, drawing or 3D confirmation, tooling quotation, mold development, trial samples, component matching and final approval. Decoration and retail packaging should be developed around the approved container so artwork, closures and box dimensions match the final production geometry.